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GeneralTerms and Conditions

Last updated: 8 July 2026 · DL n.º 17/2018 of 8 March

This Package Travel programme is the information document incorporating these general terms and conditions, which form an integral part of it and, in the absence of a separate agreement, constitute the Package Travel Contract under Article 20 of DL n.º 17/2018 of 8 March.

This information is binding on the agency under Article 24 of DL n.º 17/2018 of 8 March, unless all of the following apply: the programme expressly provides for changes; the changes are insignificant; and the traveller is informed of the changes on a durable medium.

These general terms and conditions comply with DL n.º 17/2018 of 8 March. The General Terms and Conditions covering a Package or Linked Travel Arrangement included in this programme, the corresponding Standard Information Forms and the Specific Terms included in the travel documentation supplied to the Traveller when booking together constitute the travel contract binding the parties.

Organisation

The travel arrangements included in this programme are organised and sold by MNTRAVEL, TURISMO, LDA, with registered office at Rua Manuel Marques Adegas 39, Ponte de Sor, 7400-293, NIPC 519460219, RNAVT n.º 13459, paid-up share capital of € 1.500, telephone +351 935 985 521, email geral@mntravel.pt.

Bookings

  1. 01When booking, the Traveller must pay a deposit of 40% of the service price and pay the remaining 60% no later than 21 (twenty-one) days before the service begins.
  2. 02If the booking is made 21 (twenty-one) days or less before the service begins, the full price must be paid at the time of booking.
  3. 03MNTRAVEL, TURISMO, LDA reserves the right to cancel any booking for which payment has not been made on the terms stated above.
  4. 04Bookings are subject to confirmation of all services by the suppliers.

Consumer Alternative Dispute Resolution Bodies

Under Lei n.º 144/2015 of 8 September, as amended, travellers may contact the following Consumer Alternative Dispute Resolution Bodies:

  1. 01
    Comissão Arbitral do Turismo de Portugal at www.turismodeportugal.pt
  2. 02
    Other Consumer Alternative Dispute Resolution Bodies on the list published by the consumer portal at www.consumidor.pt
  3. 03
    Provedor do Cliente das Agências de Viagens (where the travel agency is an APAVT member) at www.provedorapavt.com

Complaints

  1. 01Any lack of conformity in the performance of a service included in the package travel contract must be reported to the organising or retail travel agency in writing or by another appropriate means as soon as it occurs, without undue delay, under Article 28(1) of DL n.º 17/2018 of 8 March.
  2. 02The right to submit claims for a price reduction or compensation for lack of conformity of travel services included in the package expires after 2 (two) years, under Article 28(5) of DL n.º 17/2018 of 8 March.

Luggage

  1. 01The agency is responsible for the Traveller's luggage as provided by law.
  2. 02The Traveller must lodge a complaint with the service provider at the time of theft, damage or destruction of luggage.
  3. 03For international transport, luggage damage must be reported in writing to the carrier immediately upon discovery and no later than 7 (seven) days after delivery. Where luggage delivery is merely delayed, the complaint must be made within 21 (twenty-one) days of its delivery.
  4. 04Submitting this complaint is an essential prerequisite for MNTRAVEL, TURISMO, LDA to pursue liability against the service provider.

Limits of Liability

  1. 01The agency's liability is limited to the maximum amount that may be claimed from service providers under the Montreal Convention of 28 May 1999 on International Carriage by Air and the Berne Convention of 1961 on Rail Transport.
  2. 02
    For maritime transport, travel agencies' liability is limited under Article 36(2) of DL n.º 17/2018 to:
    • € 441.436 - in the event of death or personal injury;
    • € 7.881 - for total or partial loss of, or damage to, luggage;
    • € 31.424 - for loss of a motor vehicle, including luggage inside it;
    • € 10.375 - for loss of luggage, accompanied or unaccompanied, inside a motor vehicle;
    • € 1.097 - for damage to luggage resulting from damage to a motor vehicle.
  3. 03
    Travel agencies' liability for damage, destruction or theft of luggage at tourist accommodation establishments is limited under Article 36(3) of DL n.º 17/2018 to:
    • € 1.397,00 - in total;
    • € 449,00 - per item;
    • The value declared by the Traveller for items deposited in the establishment's safekeeping.
  4. 04The agency's liability for damage other than personal injury is contractually limited to three times the price of the service sold.

Documentation

  1. 01The Traveller must hold all valid personal or family documentation: Citizen Card, Passport, authorisation for minors (where required), visa (where required), vaccination certificate (where required) and any other documents that may be required. The agency accepts no responsibility for the refusal of visas or denial of entry to a foreign country, and all resulting costs are borne by the Traveller.
  2. 02
    Travel within the European Union: Travellers must hold their civil identification document (Passport or Citizen Card). For medical assistance, they should carry the European Health Insurance Card. Nationals of non-EU countries should consult the embassies/consulates of their countries of origin.
  3. 03
    Travel outside the European Union: Travellers must hold a passport and, where necessary, a visa. Nationals of non-EU countries should consult the embassies/consulates of their countries of origin.

Booking and Amendment Fees

  1. 01A booking fee of € 20 is charged for each booking (Portugal and all other countries).
  2. 02A fee of € 20 is charged for each amendment (names, dates, apartment or room type, trip, etc.). Acceptance of amendments depends on the agreement of the relevant suppliers.

Changes Requested by the Traveller

  1. 01Where suppliers permit, a Traveller wishing to transfer their booking to another trip or to the same trip with a different departure date must pay the amendment fees stated above. However, if the change is made 21 (twenty-one) days or less before departure, or suppliers do not accept it, the costs and charges set out in the clause entitled "Termination of the Travel Contract by the Traveller" apply.
  2. 02Once the trip has begun, if changes to the contracted services are requested for reasons not attributable to the agency, tourist service prices may differ from those published in the programme.

Changes Made by the Agency

  1. 01
    If, before the package begins, the agency is obliged to significantly alter any main characteristic of the services, cannot meet special requirements requested by the Traveller, or proposes a price increase of more than 8%, the traveller may, within 2 (two) days:
    • Accept the proposed change;
    • Terminate the contract without penalty and receive a refund of the amounts paid;
    • Accept a substitute package proposed by the agency, with a refund where there is a price difference.
  2. 02Failure to respond within the specified period implies tacit acceptance of the proposed change or cancellation of the trip with the applicable termination fees.

Transfer of the Contract

  1. 01Under Article 22(1) of DL n.º 17/2018, the Traveller may transfer their contract to another person who meets all the required conditions, provided that the agency is informed in writing at least seven consecutive days before the scheduled departure date.
  2. 02The transferor and transferee are jointly and severally liable for the outstanding balance and any additional fees, charges or costs arising from the transfer, duly communicated and substantiated by the agency.

Termination of the Package Travel Contract by the Agency

  1. 01
    Where a trip depends on a minimum number of participants, the agency reserves the right to cancel if that number is not reached. The traveller will be informed in writing:
    • 20 days before - trips lasting more than six days;
    • 7 days before - trips lasting two to six days;
    • 48 hours before - trips lasting less than two days.
  2. 02Before the trip begins, the agency may also terminate the contract if unavoidable and extraordinary circumstances prevent its performance.
  3. 03Termination on the grounds stated above entitles the traveller only to a full refund of payments made, within a maximum of 14 (fourteen) days, under Article 27(5) of DL n.º 17/2018.

Refunds

Once the trip has begun, no refund is due for services unused by the Traveller owing to force majeure or reasons attributable to the Traveller, unless the relevant suppliers issue a refund. Failure to provide services included in the programme for reasons attributable to the organising agency, where equivalent replacements are not possible, entitles the Traveller to a refund of the difference between the price of the planned services and those actually provided.

Price Changes

  1. 01Programme prices are based on service costs and exchange rates in force when this programme was created and are therefore subject to changes resulting from variations in transport or fuel costs, taxes, fees and exchange rates up to 20 (twenty) days before travel, under Article 29 of DL n.º 17/2018.
  2. 02If an increase exceeds 8% of the total package price, the clause entitled ‘Changes Made by the Agency’ applies.
  3. 03In the event of a price reduction, the agency reserves the right to deduct the corresponding administrative expenses from the refund and will provide justification at the traveller's request.

Termination of the Travel Contract by the Traveller

  1. 01The traveller may terminate the travel contract at any time before the trip begins, under Article 25(1) of DL n.º 17/2018.
  2. 02On termination, the traveller must pay a termination fee determined according to the notice given, cost savings and income from the alternative deployment of travel services, under Article 25(2) of DL n.º 17/2018.
  3. 03Such termination makes the Traveller responsible for all charges arising from the commencement of performance of the contract and their withdrawal, less the alternative deployment of services and cost savings.
  4. 04The refund, less the termination fee, will be made within a maximum of 14 (fourteen) days after termination, under Article 25(7) of DL n.º 17/2018.
  5. 05The Traveller may also terminate the contract before the trip begins without paying a termination fee where unavoidable and extraordinary circumstances at the destination significantly affect the trip, under Article 25(4) of DL n.º 17/2018.

Assistance to Travellers

  1. 01
    If the Traveller is in difficulty, or cannot complete the trip for reasons not attributable to them, the agency must provide assistance, in particular by:
    • Providing appropriate information on health services, local authorities and consular assistance;
    • Helping the traveller make remote communications and find alternative travel arrangements.
  2. 02The agency may charge a fee for costs incurred if the difficulty was caused deliberately or negligently by the traveller. This fee may not exceed the costs actually incurred.
  3. 03If unavoidable and extraordinary circumstances prevent the traveller's return, the organising agency is responsible for the cost of necessary accommodation, where possible of an equivalent category, for no more than three nights per traveller.
  4. 04The three-night limit does not apply to persons with reduced mobility, accompanying persons, pregnant women, unaccompanied children or persons requiring specific medical assistance, provided the agency was notified of these needs at least 48 hours before the trip began.

Travel Agency Liability

  1. 01The travel and tourism agency is responsible for the proper performance of all travel services included in the travel contract.
  2. 02For packages, agencies are liable to Travellers even where the services are to be performed by third parties, without prejudice to their right of recourse.
  3. 03Organising travel and tourism agencies are jointly and severally liable with retail agencies in the case of packages.
  4. 04For other travel services, the agency is responsible for correctly issuing accommodation and transport documents and for negligent selection of service providers where these were not suggested by the traveller.
  5. 05An agency acting as an intermediary in the sale or booking of individual travel services is responsible for errors in issuing the corresponding documents, including errors arising from technical defects in booking systems attributable to it.
  6. 06The agency is not responsible for booking errors attributable to the traveller or caused by unavoidable and extraordinary circumstances.

Insolvency

If the travel and tourism agency becomes insolvent, the traveller may apply to the Fundo de Garantia de Viagens e Turismo by contacting Turismo de Portugal, I.P., the body responsible for activating it:

Turismo de Portugal, I.P.Rua Ivone Silva, Lote 6 · 1050-124 Lisboa
Tel. 211 140 200 · Fax 211 140 830
info@turismodeportugal.pt

Insurance

  1. 01The liability of the agency organising/selling this programme is covered by civil liability insurance with Companhia AGEAS, policy n.º 008410255042, for € 75.000, under the legislation in force.
  2. 02The agency also offers insurance for purchase according to the trip, covering assistance and cancellation expenses.

Taxes

The prices in this programme reflect DL 221/85 of 3 July, with VAT applied to the margin.

Programme Validity

Last updated: 8 July 2026. These General Terms and Conditions remain in force until amended or replaced by a new version published by MNTRAVEL.