Complaints &Suggestions
At MNTRAVEL, customer satisfaction is a priority. We work every day to provide a quality service. If any aspect of your experience has not met your expectations, we appreciate the opportunity to review the situation and find a solution.
Contact us
You can submit your complaint or suggestion through the following channels:
Rua Manuel Marques Adegas n.º 39, 7400-293 Ponte de Sor
We undertake to review all complaints as promptly as possible and provide a clear, reasoned response.
Complaints Book
MNTRAVEL provides a Complaints Book in accordance with the legislation in force.
Electronic Complaints BookThe physical Complaints Book is available at our premises for consultation and use during opening hours.
Alternative Dispute Resolution
Under Lei n.º 144/2015 of 8 September, in the event of a consumer dispute, the consumer may contact the competent Alternative Dispute Resolution (RAL) bodies.
We are here to help.
We invite you to contact our team directly. In most situations, a quick and effective solution can be found, ensuring the best possible experience for our customers.
Talk to us